Costs and services

Costs and services

We provide a legal service for transferring the ownership of all aspects of residential property from sellers to buyers. We also act for banks and building societies providing mortgage loans to buyers and we are on the panel of all major UK lenders. This legal service is known as 'conveyancing'.

Conveyancing is all we do and we are available from 8:30am - 5.00pm on week days. Our lawyers can be contactable outside of these hours. We close or vary these times only on Bank Holidays.

We will always be honest with you, keep you informed and if there are problems we will give you clear options and advice. We aim to explain complex or unfamiliar things in a straightforward way without jargon so that you understand exactly what's going on. We will also make it clear what is expected from you in terms of providing information, reviewing and returning documentation and paying deposits. 

Some of the process is outside our control but we are proactive and are prepared to chase others who may not be. Your transaction will be conducted by a solicitor or lawyer whose experience in conveyancing qualifies them to do the work. We will always give you the name, contact details and any relevant qualification of a lawyer with the skills appropriate to your requirements and the technicalities of the transaction. Overall supervision of the conveyancing work is carried out by a regulated lawyer.

All our lawyers are rewarded on customer service and proactivity, and we encourage you to ask questions and seek information. Even if nothing seems to be happening we will keep in touch. We will tell you quickly if there is a problem and will find a practical solution.

Our service is accessible to all, regardless of location, personal circumstances or disabilities. We are happy to talk to you by phone, email or by prior appointment during office hours. We are happy to meet with you to go through the paperwork face to face. We are transparent about fees and disbursements. You will always receive a full quote based on the information you have provided as well as details of various additional services (PDF) which may be charged depending on the circumstances. Examples of some typical fees (PDF).

These fees are based on the property being a freehold house sale of £500,000 and a freehold house purchase of £700,000. A further charge of £300 plus VAT will be required if the property you are buying or selling is leasehold.

If you instruct us directly through this website no referral fee will be paid but we work with our estate agency and financial consultant colleagues who are part of the Countrywide Group and if they introduce you to our service we pay them an average referral fee of £465.00 so that we may introduce our service to you. This does not affect the fee that you pay to us. We work hard to make sure everything goes to plan but if it doesn't we will try hard to put it right. We hope you won't have to, but we make it easy for you to complain.

If you make a valid claim against us for a loss arising out of work for which we are legally responsible and we are unable to meet our liability in full, you may be entitled to claim from the Compensation Fund administered by the Council for Licensed Conveyancers (from whom details can be obtained).